Term and Conditions

Welcome to Epic Costumes (cosplayoutfitssale.com), your trusted source for premium costumes, armor, wigs, and accessories. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and making a purchase, you agree to these terms. Please read them carefully before beginning your epic journey with us.

1. User Responsibilities

As a valued member of our adventurer’s guild, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Review your order details carefully before completing your purchase
• Keep your account credentials secure and confidential
• Use our website only for lawful purposes
• Be at least 18 years old or have parental consent to make purchases
• Understand that certain intimate items (wigs, masks, gloves, tabi footwear) are final sale for hygiene reasons

2. Products and Services

Epic Costumes offers a wide range of quality transformation gear including:

• Armor & Weapons
• Costumes for Men, Women, Children, and Plus Sizes
• Various wig categories (Biblical, Gothic & Horror, Medieval, Oriental, Pirate, Streetwear Quality, Wizards)
• Masks, Gloves, and Tabi footwear
• Accessories to complete your character

While we strive to represent our products accurately, slight variations may occur due to screen settings and individual crafting processes. Product descriptions, images, and prices are subject to change without notice.

3. Ordering and Payment

Placing Your Order

When you place an order through our website, you are making an offer to purchase goods subject to these Terms. We reserve the right to refuse service at our discretion.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed in US Dollars. By providing payment information, you represent that you are authorized to use the payment method.

Order Confirmation

After placing your order, you will receive an email confirmation. This represents our acceptance of your order and the formation of a contract between us.

4. Shipping and Delivery

We offer two shipping methods to deliver your legendary gear:

Standard Shipping ($12.95)

• Processed through DHL or FedEx
• Delivery within 10-15 business days after shipment

Free Shipping (Orders over $50)

• Processed through EMS
• Delivery within 15-25 business days after shipment

Please allow 1-2 business days for order processing before shipment. Shipping times are estimates and may be affected by factors beyond our control, including customs processing.

5. Returns and Exchanges

We want you to be utterly thrilled with your purchase. Our return policy is designed to ensure your journey ends happily.

Eligible Items

We gladly accept returns and exchanges for most unworn, unaltered items in their original packaging within 15 days of delivery.

Final Sale Items

The following items cannot be returned or exchanged due to their intimate nature and for hygiene reasons:

• All wigs and facial hair
• Masks
• Gloves
• Tabi footwear

Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days of receipt
2. Include your order number and item details
3. Once approved, pack the item securely in original packaging with all tags attached
4. Include a copy of your packing slip or order number
5. Ship using a tracked and insured method (return shipping costs are customer’s responsibility)

After we receive and inspect the returned item, we will process your exchange or refund. Original shipping fees are non-refundable.

Refund Timeline

Please allow 1-2 business days for us to process your return after receipt. Refunds to credit/debit cards or PayPal may take 5-10 business days to appear in your account, depending on your financial institution.

6. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Epic Costumes or our suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content from this site without our express written permission.

The Epic Costumes name, logo, and all related product names are trademarks of our company and may not be used without permission.

7. Limitation of Liability

Epic Costumes shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the product in question.

We are not responsible for delays in delivery due to circumstances beyond our control, including but not limited to weather events, carrier delays, customs processing, or other force majeure events.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

By using our website, you consent to the processing of your information as described in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Colorado, United States. Any disputes shall be resolved in the courts located in Colorado Springs, Colorado.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.