Greetings, Valued Adventurers and Creators!
At Epic Costumes, we pour our hearts into crafting the perfect armor, wigs, and costumes for your legendary transformations. We want you to be utterly thrilled with your purchase. However, we understand that sometimes a quest doesn’t go exactly as planned. If your item isn’t the perfect fit for your character, our Returns & Exchanges policy is here to ensure your journey ends happily.
Our Return & Exchange Policy
We gladly accept returns and exchanges for most unworn, unaltered items in their original packaging within 15 days of you receiving the package. Please note that all return shipping costs are the responsibility of the customer.
To ensure the health and safety of all our customers, the following items are final sale and cannot be returned or exchanged:
- Wigs & Facial Hair (All categories, including Biblical Wigs, Gothic & Horror Wigs, Medieval Wigs, Oriental Wigs, Pirate Wigs, Streetwear Quality Wigs, and Wizards Wigs)
- Masks
- Gloves
- Tabi’s (Footwear)
These items are excluded due to their intimate nature and hygiene reasons. Please choose these items carefully.
The Return & Exchange Process: A Simple 3-Step Quest
Step 1: Initiate Your Request
Within 15 days of receipt, please contact our customer service team at [email protected] to initiate your return or exchange. Include your order number and details about the item you wish to return or exchange.
Step 2: Prepare Your Shipment
Once your return is approved, we will provide you with the shipping address. Please pack the item securely in its original packaging with all tags attached. Include a copy of your original packing slip or a note with your order number.
We highly recommend using a tracked and insured shipping service, as Epic Costumes cannot be responsible for packages lost in transit back to us.
Step 3: Send It Back & Complete Your Quest
Ship your return package to the address provided. Once we receive and inspect the item, we will process your request!
- For Exchanges: We will ship out your new item as soon as the return is processed. Standard or free shipping rates will apply for the new shipment.
- For Refunds: Your refund will be processed to the original method of payment.
Refund Timeline & Method
Please allow 1-2 business days for us to process your return once it is received at our facility.
After processing:
- Credit/Debit Card (Visa, MasterCard, JCB) & PayPal Refunds: The refund will be issued to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account, depending on your bank or card issuer’s processing time.
Please note that original shipping fees are non-refundable.
Return & Exchange Request Email Template
To make the process even easier, feel free to copy and use the template below when emailing us.
Subject: Return/Exchange Request – Order #[Your Order Number]
Email To: [email protected]
Hello Epic Costumes Team,
I would like to request a [return / exchange] for an item from my order, Order Number: #[Your Order Number].
Item Name: [Name of the Product]
Reason for Return/Exchange: [Please provide a brief reason, e.g., incorrect size, changed mind, etc.]
For an exchange, I would like to exchange it for: [Product Name and Size, if applicable].
Please let me know the next steps at your earliest convenience.
Thank you,
[Your Full Name]Questions on Your Journey?
If you have any questions about returning an item, don’t hesitate to reach out to our friendly customer service wizards! We’re here to help make your experience epic.
Email: [email protected]
Happy Cosplaying!
The Epic Costumes Team