Welcome to Epic Costumes! We specialize in high-quality costumes, wigs, armor, and accessories for cosplay, historical reenactments, themed parties, and more. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at [email protected].
Product Questions
Q: What types of products do you offer?
A: We provide a wide range of costumes and accessories, including Armor & Weapons, Biblical Wigs, Children’s Costumes, Gothic & Horror Wigs, Medieval Wigs, Oriental Wigs (like Geisha styles), Pirate Wigs, Plus Sizes, Streetwear Quality Wigs, and more. Our products are designed for various themes and events, ensuring authenticity and quality.
Q: Are your costumes and wigs high-quality?
A: Absolutely! At Epic Costumes, we focus on delivering durable and detailed items. From realistic armor to vibrant wigs, each product undergoes quality checks to meet the standards of cosplayers and enthusiasts.
Q: Do you offer plus-size costumes?
A: Yes, we have a dedicated “Plus Sizes” category to ensure everyone can find the perfect fit for their epic adventure.
Shipping and Delivery
Q: Where do you ship to?
A: We ship globally to most countries, excluding some remote areas in Asia and other regions due to logistical constraints. You can check availability during checkout by entering your address.
Q: What shipping options are available?
A: We offer two methods:
- Standard Shipping: Costs $12.95 and uses DHL or FedEx. Delivery takes 10-15 days after dispatch.
- Free Shipping: Available for orders over $50 via EMS. Delivery takes 15-25 days after dispatch.
Q: How long does order processing take?
A: Orders are processed within 1-2 business days, including quality checks and packaging, before dispatch.
Q: Can I track my order?
A: Yes! Once your order is dispatched, we’ll email you a tracking number so you can monitor its journey to your doorstep.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 15 days of delivery. Items must be unused and in their original packaging. For details, visit our Returns Policy page or contact us at [email protected].
Q: How do I initiate a return?
A: Please email our support team with your order details and reason for return. We’ll guide you through the process promptly.
Payment and Accounts
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.
General Inquiries
Q: How can I contact customer service?
A: Reach out via email at [email protected]. Our team is here to help with any questions!
Q: What is your company address?
A: Epic Costumes is located at 3388 Whispering Pines Circle, Colorado Springs, US 80901.
Thank you for choosing Epic Costumes—where every delivery brings you closer to your next epic adventure! 🎭✨
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