At Epic Costumes, we understand that receiving your costume in a timely and secure manner is crucial for your events and creative expressions. Whether you’re preparing for a historical reenactment, a cosplay event, or a themed party, our delivery options are designed to get your orders to you efficiently, no matter where you are in the world.
Shipping Options
We offer two reliable shipping methods to suit your needs and ensure your costumes, wigs, armor, and accessories arrive safely:
1. Standard Shipping
For those who need their items a bit faster, our Standard Shipping option uses trusted carriers like DHL or FedEx. With this method, your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after dispatch. The cost for Standard Shipping is $12.95, making it an affordable choice for quick and reliable service.
2. Free Shipping
For orders over $50, we offer Free Shipping via EMS. This economical option ensures your package arrives within 15-25 days after dispatch. It’s perfect for budget-conscious shoppers who still want quality delivery without extra costs.
Processing and Delivery Times
Once you place your order, our team works diligently to process it within 1-2 business days. This includes quality checks and packaging to ensure your costumes—from Biblical Wigs to Pirate Outfits—are in perfect condition. After dispatch, the delivery time depends on your chosen shipping method and your location. We ship globally, excluding some remote areas in Asia and other regions, to bring our products to enthusiasts everywhere.
International Shipping
Epic Costumes serves customers worldwide, from the US to Europe and beyond. However, please note that we do not ship to certain remote areas due to logistical constraints. During checkout, you can enter your address to check availability. Our global shipping partners, including DHL, FedEx, and EMS, ensure that your order is handled with care and delivered efficiently.
Tracking Your Order
To keep you informed, we provide tracking information for all orders once they are dispatched. You’ll receive an email with a tracking number, allowing you to monitor your package’s journey right to your doorstep. This transparency helps you plan for your event or performance with confidence.
Returns and Refunds
If you’re not completely satisfied with your order, we accept returns within 15 days of delivery. Please ensure the items are unused and in their original packaging. For details, visit our Returns Policy page or contact our support team at [email protected].
Why Choose Epic Costumes for Delivery?
Our delivery services reflect our commitment to customer satisfaction. By partnering with reputable carriers, we ensure that your costumes—whether it’s a Medieval Armor set or a Gothic Wig—arrive on time and in excellent condition. We aim to make your shopping experience seamless, so you can focus on bringing your characters to life.
Have questions about delivery? Reach out to us at [email protected], and our team will be happy to assist you. Thank you for choosing Epic Costumes—where every delivery brings you closer to your next epic adventure!